The Art of Managing a Tech Support Center, Bill Rose Inc, Nov. 7-8

The Art of Managing a Tech Support Center, Bill Rose Inc.

When: Wenesday, November 7, –  Thursday, November 8, 2012, 8:30am-4:00pm

Where: Embassy Suites, Bellevue

What: There are few positions that are more challenging than managing a tech support center.  It can be a maddening situation to deliver technology services to customers that are internal or external.  In most cases, people who have responsibility for managing these support centers & help desks have never received any specialized training in the fine “art” of service management.  Yes, it is an “art” to effectively manage one of the most vital parts of any business….customers! This 2 day, hands-on workshop covers all of the elements necessary to manage tech support and stay sane in the process. Your instructor is Bill Rose, a seasoned veteran of the tech support battles who will share his insight and experience over a 40 year career in the middle of managing tech support.

Who Should Attend: VP’s, Directors, Managers, Supervisors, and Team Leads who have responsibility for technology services for either internal or external customers .

How Much: $1795 per person for 2 full days of training

How: Register online