Date: 7/27/10
Who: Judy’s Book
Position: Community Manager Superstar
Where: Kirkland
What: Judy’s Book (www.judysbook.com) is a social search website offering users the ability to share recommendations and suggestions with one another to help make confident credible decisions. We’ve recently re-launched and the product is growing aggressively and getting traction. We seek a highly a motivated individual with experience and fanatical passion for blogging, micro-blogging and community participation leadership. A community manager is the voice of the company externally and the voice of the customers internally. The value lies in the community manager serving as a hub & having the ability to personally connect with the customers, and providing feedback to many departments internally (development, PR, marketing, customer service, tech support, etc).
Responsibilities: Establish and build interaction with customers and potential business partners via social media tools (Facebook, Twitter, Blog etc). Creatively and proactively assist customers. Identify and analyze issues, patterns and trends in customer requests & product performance. Transfer the findings to the appropriate departments. Author blog posts, articles, podcasts, videos and screencasts on creative uses of Judy’s Book. Establish metrics & report on them weekly. Stay up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of these technologies. Participate in professional networking by following the prominent bloggers and online writers & attending events.
Requirements: You love helping people and find it rewarding to solve people’s problems. Then you love to proactively use that experience to make the whole service bette. You like working hard and thrive on the excitement of a goal oriented team. You are an independent, creative self-starter who loves running with things while keeping everyone inside and outside the company in the loop. You love to write & enjoy sharing your ideas with others. You spend a lot of time online and stay up-do-date on new, fun things out there for web savvy users as well as regular people. You enjoy learning & are curious!
Contact: Must include cover letter for your application to be considered. Please copy and paste your cover letter and resume (plain text) into the body of the email. Please send your cover letter and resume to [email protected], with subject clearly says “COMMUNITY MANGER JOB.”
