Who: SEOmoz
Position: Customer Service Exper
Where: Seattle
What: As a Customer Service Expert on our morning shift (6:30am to 3:30pm), you will contribute to the team by assisting our customers with all of their SEOmoz site and billing problems. This includes the technical problems they encounter using our site and tools and the billing questions they have about their accounts. You’ll be diagnosing problems and providing helpful advice across several different platforms: Firefox, Chrome, Safari, IE, Windows and Macs. By understanding our customers’ needs and working closely with the product and marketing teams, you will help us build high quality, delightful products.
Responsibilities
Provide excellent support to our customers and prospective customers via phone and email.
Advocate for our customers by prioritizing feedback and radiating that information to the marketing and product teams.
Investigate customer problems by analyzing and testing data to resolve product bugs or technical system issues.
Manage customer issues and identify the type of problem to prioritize, resolve and escalate to key stakeholders if necessary.
Identify and propose ways we can make our company better, our customers happier, and your job easier.
Create joy and happiness for everyone involved with SEOmoz, including team members, vendors, and customers.
Requirements
Exceptional verbal and written communication skills.
Infectious positive attitude with other team members and customers.
Sense of humor and ability to laugh at yourself and silly jokes.
Demonstrated ability to resolve conflicts quickly and creatively.
Strong organizational skills, attention to detail and ability to prioritize multiple tasks.
Independent thinker with the ability to recognize where processes can be improved and who to collaborate with to improve them.
High degree of integrity and professionalism.
Superior analytical skills and problem-solving ability.
Passionate about technology and the Internet.
Previous experience in administrative or customer service role in a fast-paced environment, a major plus.
Previous experience answering phones and making callers feel valued and heard.
Proficiency with MS Office Suite and Google Apps.
Experience with Google Analytics, any CMS, and other web/production/analysis tools a big plus.
Experience with credit card processing systems such as authorize.net and paypal.
Knowledge of SQL and understanding of programming languages and CRM systems a big plus.
Experience writing bug reports or other technical documents.
Contact: The ONLY way to apply for this job is on through our web portal: http://hire.jobvite.com/CompanyJobs/Careers.aspx?nl=1&k=Job&j=oI8GVfwb&s=CL–Seattle_Admin
