Who: Z2Live
Position: Community Manager
Where: Seattle
What: Z2Live is looking for a Community Manager to join our growing game studio, focused on developing leading-edge social and multiplayer gaming experiences for iPhone, iPod Touch, and iPad. This candidate will be responsible for both internal and external communications, acting as the voice of the company and our products as well as the voice of the customer. The ideal candidate will have a deep understanding of social and casual games, and proven experience working with and messaging to communities through all active channels. Strong communication and written skills are required to excel in this role and our dynamic environment.
Responsibilities:
• Creative and proactive assistance of customers
• Indentifying and analyzing issues, patterns and trends of customer requests and product performance
• Assist in establishing and executing campaign strategies in conjunction with Marketing, PR, and other brand initiatives
• Establish meaningful personal connections with customers to humanize the company, build and maintain product loyalty, and increase user retention
• Communication of issues, opportunities, insights, and priority feedback to the appropriate departments and/or team leads within the company
• Identify and engage power users and advocates
• Use of effective social media tools, knowledge of best practices, awareness and early adoption of useful, emerging technologies
• Delivery of community content through all active channels: Z2Live blog, Facebook, Twitter, YouTube, customer support sites, forums, etc.
Requirements:
• Passion for gaming and the games industry
• Bachelor’s degree preferred
• 2-3 years experience in online community development, customer support, and digital marketing
• Technical knowledge of community platforms, systems, and software
• Strong, savvy verbal and written communication skills, ideally with previous experience moderating forums and other online communities
• Knowledge of current customer service and social media trends
• Ability to work independently and as a team player
• Must have a calm, results-oriented, can-do attitude and the ability to thrive (and enjoy) working in a fast-paced environment
Contact: To apply for this position, please forward your resume to [email protected]
