Who: Amazon.com
Position: Kindle Account Manager
Where: Seattle
What: Amazon is seeking a dynamic and motivated Account Manager for our Kindle Business and Education Sales team. This role will optimize the end-to-end customer experience for procuring large quantities of Kindles, accessories, e-books and support services.
The Account Manager will work directly with strategic accounts to ensure an exceptional experience. He/she will drive continuous process improvements across the Kindle Business & Education Sales team that lead to increased efficiencies and improved customer experience. He/she will be responsible for developing the online marketing strategy with engaging content, analyzing customer traffic and launching enhanced email marketing. The Kindle Account Manager will have the ability to immediately affect the success of the business through their efforts. The successful candidate will be motivated by an entrepreneurial and fast-paced environment and possess the ability to prioritize and multi-task in a rapidly changing environment.
Responsibilities:
- Manage strategic account relationships
- Maintain ongoing sales operations, tracking delivery against program objectives
- Create marketing collateral, web resources for Business & Education Customers
- Benchmark customer help programs, service offering and systems, including help pages, customer testimonials, and customer service communications
- Create a comprehensive online marketing strategy, including email
- Analyze performance of merchandising efforts, defining opportunity to innovate and improve
- Optimize website content and to ensure both search engine visibility and favorable user experience
- Bachelor’s degree
- 5+ years of relevant work experience in program management, account management, operations management and/or technology sales
- The candidate will have a proven record of project management, continuous improvement, as well as strong communication skills
Requirements:
– Understanding of superior versus inferior customer experiences, with ability to quickly assess the situation and identify solutions to improve/fix.
– Demonstrated experience and success leading impactful, cross-functional programs/projects.
– Outstanding speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others
– Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment.
– Demonstrated experience using hard data and metrics to measure performance, determine improvements, and create solutions.
– Experience communicating to senior management and presentin
Contact: If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=1387242-1812-795
