Who: Apptio
Position: Online Community Manager
Summary: Apptio is seeking a full-time Online Customer Community Manager to oversee Apptio’s customer and social media engagement strategy. Successful candidates must demonstrate “social media DNA” — including experience and active participation in a wide variety of activities such as Twitter, blogging, community development, social bookmarking and commenting. This is a hands-on position, requiring extensive engagement throughout the sales cycle and serving as the social and community ambassador for Apptio. Thus we are seeking an engaging personality that will be our first impression on many contacts. We also expect solid marketing and organizational skills, and the drive to create cross-functional coordination within Apptio.What: At Apptio we are focused on changing the world by making every IT organization that we work with into a more efficient and cost-effective service provider to the business. Apptio’s Technology Business Management (TBM) SaaS platform provides revolutionary automation in transparency, planning and performance management required for IT to run like a business. From the founding of the company we set out to disrupt the existing enterprise software market by designing purpose-built, on-demand applications capable of managing the cost, quality and value of IT services.
Today, Apptio is on track to become the fastest growing company in the history of enterprise software. We have become the leading independent-provider of TBM in the market with over $101 billion of IT spend under management. Backed by some of the world’s most prominent venture capital firms including Andreessen Horowitz, Greylock Partners, Madrona Ventures, Shasta Ventures, as well as Cisco, we are building the next major enterprise software category.
One of Apptio’s overarching business goals is to build a highly interactive and engaging online community between customers, partners, prospects and employees. By achieving this goal, we will separate Apptio’s brand from the competition, fulfill our brand promise to our customers, and deliver a more productive knowledge management framework throughout the company.
Responsibilities:
• Co-develop and maintain the online community and social engagement strategy, including moderation policy, escalation procedures, Apptio user provisioning, acceptable use, information classification, prospect/customer on-board, adoption and de-provision process and information security.
• Maintain accurate and up-to-date customer account list and user list (end-user, TBMA, Finance, Ops, Exec).
• Drive a proactive communication plan for customer recruiting and adoption.
• Evangelize community benefits to establish internal cross-functional buy-in and alignment.
• Define and enforce standard service level agreements and commitments, ensuring a superior quality of service and support to Apptio’s community.
• Develop community-training programs for internal and external members.
• Create formalized process that identifies and promotes content from internal forums and wikis for external consumption.
• Seek out and engage in external conversations to drive link back to Apptio’s Community.
• Develop ranking and incentive programs for internal and external members.
• Communicate community value through metrics reporting.
Requirements:
•3-5 Years marketing and/or social media experience.
•Excellent written and verbal communication skills.
•Demonstrated expertise in community and social media tools and techniques.
•Ability to contribute individually while leading/managing/encouraging cross-company participation.
Apptio, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Apptio, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Contact: Please apply here http://sj.tbe.taleo.net/SJ12/ats/careers/requisition.jsp?org=APPTIO&cws=1&rid=161
