Who: ADP
Position: Power SEO Team Manager Job
Where: Seattle
What: At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Responsibilities:
- Manage team to deliver on defined performance targets. Continue to refine these targets as product offerings evolve.
- Manage day-to-day activities of the team including scheduling, communicating process, policies, performance, quality expectations, technical and product updates, as well as department and company information.
- Provide management and professional guidance to team members through regular one-on-one meetings, regular team meetings, monthly quality reviews, quarterly and annual performance goals and reviews, documenting and delivering timely performance and behavior feedback while taking appropriate disciplinary actions as required.
- Manage team to ensure adequate account coverage through team schedules and back-ups. Responsible for determining staffing needs, recruiting, hiring, disciplinary actions and terminations. Responsible for coaching and developing staff to meet or exceed job expectations as well as counsel and help direct career development.
- Own and drive digital advertising delivery. Assist with product performance reviews, adhoc reports and projects, and ongoing optimization around operations and advertising delivery.
- Responsible for participating in launch projects and being the representative and spokesperson for the Digital Advertising Services functions. Work with the Centers of Excellence teams to continue to define delivery and refine coordination.
- Ensure cross-teaming within the Digital Advertising Services group, all of Services, Sales, and the COEs to support high-level delivery to our customers.
- Work with product teams to verify the ongoing development and delivery of products and services that will impact team effectiveness and efficiency.
- Perform other duties as assigned.
- Demonstrate traits outlined in the Cobalt Leadership Model.
- Customer Relations
- Coach and mentor team with customer escalations and non-engagement; assist in problem evaluation and corrective action planning; work directly with customers as necessary to resolve escalated issues.
- Attend and represent Cobalt Digital Advertising Services team in customer meetings and marketing events as needed.
- Conduct, review, and respond to customer feedback and prepare action plans to address identified issues. Improve customer relations, which are reflected in customer service index (CSI) and net promoter score (NPS).
Requirements:
- 2-5 years management experience.
- 3+ years experience delivering digital advertising services in search engine optimization (SEO).
- Understanding of technical architectural and web design preferred
- 2+ years of written communications experience preferred
- Strong understanding of SEO Tools and search analytics solutions required
- 1-2 years of social media experience preferred
- 1 year of experience with basic HTML coding is preferred
- 1-2 years experience developing, implementing and gauging the success of new processes and workflows.
- 1-2 years of experience in client management, including managing expectations, regularly scheduled meeting to review account progress, and manage any escalated client issues.
- Expertise delivering performance analysis to both internal and external customers.
- Ability to coach employees in areas of both client management and digital advertising delivery.
- Bachelor’s Degree from an accredited college or university is preferred.
Conact: Apply online
