Who: SkyKick
Position: Solutions Engineer
Where: Seattle
What: Solutions Engineer is critical role at SkyKick working between the Technical Account Managers and Engineering teams to tackle unique and challenging issues within our platform. Solving these highly complex automation issues are essential to improving our platform and team’s scalability. You will be responsible for root cause identification, updating the production code to resolve the issue and communicating internally and externally the resolution. Most importantly, we want you to solve it once and for all – as a leader in scalable cloud technology our successful engineers find ingenious solutions to hard problems and leverage code to avoid it in the future.
This role is the perfect hybrid of hard core engineering: hands in the code, deploying hotfixes, feature design and customer interaction: problem analysis and resolution. If you like to solve problems quickly and see immediate results of your work, this role is ideal as you will routinely investigate, code and deploy a solution within the same day.
Seattle Business magazine ranked us a top 100 companies to work for in Seattle, and in large part that is due to us all being invested in making the best products in the world, and not just because you have stock but because that’s the only way to do it. We don’t blame others, we accept responsibility and work together to make the impossible happen. Successful employees at SkyKick are willing to jump into the deep end and learn anything needed whether its MIME encodings, Azure Powershell, Exchange APIs, distributed computing or Office 365. They have a passion for coding, solving problems and automating everything. They value getting working software in production quickly and willing to be agile and adjust quickly to changing business needs.
Responsibilities:
You will be responsible for solving issues detected by our automated platform or issues escalated from Account Managers.
Daily diagnostics and investigation into complex issues in a variety of technologies and platforms.
Actively involved in improving the code base and deploying hotfixes as need to resolve issues.
Demonstrate strong interpersonal and communication skills, while working with diverse groups including highly technical account managers, developers, architects, and executive management and external partners.
Manage crisis situations that may involve technically challenging issues and diverse audiences
Maintain strong working knowledge of released products, take ownership for product improvement, and participate in evolving our platform both in features and technologies.
Driving improvements into the core products and adding rubber-bumpers where needed to ensure a smooth and successful end-user experience.
Requirements:
BS degree in CS/EE with 2+ years of experience developing business applications in C#
Solid understanding of OO design
Experience using .NET Framework and C# (Generics, Task Parallel Library, TheadPool, LINQ, Async)
Strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
“I will do whatever it takes to get the job done” attitude
Strong sense of ownership, urgency, and drive
Troubleshooting skills (Fiddler, VS Debugger, Logging, Tracing, Instrumentation)
Experience with Azure Platform (Cloud Services)
Experience with Office 365, Exchange, Sharepoint
Experience with Dynamics CRM
Experience building public or private APIs
How: Apply Here
