Who: SWAT Systems
Position: Systems Engineer
Where: Seattle
What: SWAT Systems is not the typical IT firm. Our mission is simple; “managing your network is our business”. If you have successful experience working as an IT Consultant or Systems Administrator, and have a strong passion for computers, exceptional customer relations, and learning technology then click no further. SWAT is looking for both full time and part time engineers who can hit the field running and join our mission to bring the best possible customer service to our clients.
Come work for a flexible, fast growing company that offers a strong compensation package, state of the art IT management tools, and has a real can-do attitude towards our customers, vendors and staff. We use a team approach so you will always feel supported in the day to day IT battles.
With over sixteen years of servicing SMBs in the Puget Sound area, our strong account base of 200+ customers speaks for itself. If you are ready to be part of something big, contribute in a team environment, and help build fast growing local businesses that have heavy IT demands, please apply by clicking the link below and start the application process.
Responsibilities:
IT Support relating to technical issues involving core business applications and operating systems
Support of disaster recovery solutions
Expert technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Expert remote access solution implementation and support: VPN, Terminal Services, and Citrix
Utilize remote monitoring and management system alerts/notifications, and respond accordingly via service tickets
System documentation, maintenance and review in ConnectWise
Communication with customers as required: effectively communicating incident progress, notification of impending changes or agreed outages
Requirements:
Advanced understanding of operating systems, business applications, printing systems, and network systems
Interpersonal skills such as: telephony skills, exceptional written and oral communication skills, active listening, and customer-care
Ability to multi-task and adapt to changes quickly
Service awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details (45+ WPM)
Self-motivated with the ability to work in a fast moving environment
Preferred experience with:
Microsoft Windows 7/8
Microsoft Office Suite 2007/2010/2013/365
Backup Technologies (AppAssure, ShadowProtect, Backup Exec)
Antivirus (Symantec, Kaspersky, AVG, MSE, Webroot)
Software deployment technologies (Kaseya, Ghost, Repackaging tools)
Basic Networking (TCP/IP, DNS, Routing, Subnetting)
Remote access technologies (VPN, Terminal Services, Remote Apps, VDI)
Microsoft Server 2008/2012
Firewall (WatchGuard/SonicWall/Cisco) experience.
At least six years of relevant experience
Authorization to work in the U.S.
4-year Bachelor’s degree (or equivalent experience)
Experience in customer service
Exceptional communication skills
How: Apply Here
