A Senior Program Manager is part of a key team of Technology professionals managing programs that deliver significant business value to Nordstrom and its customers. The Senior Program Manager partners with internal stakeholders to develop, design, build and launch technology solutions.
This position is responsible for driving the technology operating model initiatives, including working with track leads across the organization and senior leads so we accomplish the outcomes of productivity, efficiencies and quality. This leader will interact with both business and technical roles to create specifications and resolve issues with an eye toward continuous improvement. This position works across department and functional lines on a variety of programs that range in scope, risk and complexity.
Responsibilities:
- Manages programs impacting enterprise and possesses track record of successful program delivery preferably in multiple areas
- Integrates full to expert knowledge of program management principles and drives executive level meetings
- Partners with stakeholders to shape capability expectations and outcomes, provides leadership for and across program/ project team(s)
- Intentionally influences stakeholder expectations through self and others
- Demonstrates track record of using data and defining KPIs to measure success from both a business and technology perspective
- Actively manages capability/program using data to drive decisions, and leads change and progress within broader team
- Understands the relationship between technology and the business and how technology enables core capabilities and business unlocks
- Possesses proven track record for making programmatic recommendations within technology that enable the business to achieve goals
- Builds and presents demos to broader audience
- Proactively mentors others on program teams
Qualifications:
- 4 year degree in related field preferred or equivalent experience
- 8 + years of Program Management experience
- 8+ years demonstrated successful program delivery
- Extensive experience managing stakeholder relationships
- VP-level communication and expertise practices in knowledge sharing
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